Privacy Policy

Welcome to Digital Lizard VPN, where we focus on delivering top-notch online security and privacy for our users. Our commitment to transparency ensures that our client have a clear understanding of the information we collect, how it’s used, stored, and shared.

Via our Digital Lizard VPN privacy policy, we delineate the terms and conditions guiding your rights as our esteemed customer. In doing so, we provide a transparent outline of how your information is processed and an overview of our software’s functionality prior to your purchase.

Furthermore, we’ve meticulously structured details on accepted payment methods, elucidated the security measures implemented to protect your data, and outlined ways to contact us for queries or complaints. Our policies are strategically crafted to minimize data collection, ensuring it has no adverse impact on our customers or the quality of service we deliver.

 

Collect Information

Digital Lizard VPN carefully handles a minimal volume of data, selecting only what is essential. Our objective in collecting this information is to ensure the seamless functioning of our service, facilitate payment processing, and enhance the overall performance of the Digital Lizard VPN website. The types of data collected have been clearly outlined and categorized for transparency and clarity.

 

Usage of Information

We refrain from retaining any of your logs. Your browsing history, encompassing visited websites, downloaded or streamed content, data usage, connection duration, server interactions, and DNS queries, remains solely within your domain.

Upon signing up and creating your Digital Lizard VPN account, we only gather minimal information essential for seamless interactions between the service and our users. The details outlined below, which pose no sensitivity or risk to your privacy, are neither tracked nor stored. Our collection is limited to small, minute details, solely aimed at ensuring Digital Lizard VPN adheres to the highest standards for our users.

We ask for

•  Email address
•  Payment methods
•  Subscription details (Plan type/Plan duration/Purchase amount/phone number*)

This constitutes the essential data collection required for effective client and user operations. It aids in establishing connections with our users and gathering feedback to enhance our software. Digital Lizard VPN does not store any sensitive data that could pose a risk to our users. Neither we nor any third parties have the authority to retain such information. Upon deactivation or deletion of accounts by our subscribers/users, all email and payment details are promptly deleted.

 

Data Gathered for Enhancing the Service

• We gather information regarding statistics and analytics from the VPN app.
• Any communication data from email, or feedback forms.

 

Information on Account Creation

Email Address

• When you proceed to create your Digital Lizard VPN account, we request a valid email address. This is the minimal information collected to maintain communication with our customers.

 

Data obtained through communication channels

Email Address

• Your email address is acquired during the signup process for our service. This enables us to maintain communication with our existing customers, providing updates, news alerts, and addressing any queries or complaints. However, upon the termination of your subscription, your email is promptly removed from our systems.

 

Email Communication Tracking

• Digital Lizard VPN utilizes tools for conducting mass email campaigns. When you engage with the service through email, such as clicking on the unsubscribe button or troubleshooting via your operating system, our system is notified. It’s important to note that we do not have access to information about your device or operating system during this interaction. In the event that you reach out to us for assistance, we may request information about your device model or version number to better address and resolve the existing issue.

 

Website Data Collection

IP Address and OS Logs

• We acknowledge your apprehensions regarding IP address surveillance and device tracking. Rest assured, we neither log nor store such information. This aligns with the fundamental purpose of utilizing a VPN for online protection and security.

 

Cookies

• In order to maintain your anonymity and prevent the collection of cookie trails, we establish a connection with our affiliates to track the source of customer referrals when purchases are made through affiliate sites. It’s important to note that we do not store any identifiable information for individual users, except for monitoring the traffic originating from our partner channels. Apart from this purpose, no other cookies are stored.

 

Data that is NOT COLLECTED

Via the Digital Lizard VPN privacy policy, we outline the terms and conditions governing your rights as our customer. Simultaneously, we provide you with a comprehensive overview of how information is processed and the functionality of our software before making a purchase. It’s crucial to emphasize that we make a commitment to NOT COLLECT identifiable or confidential details, as enumerated below:

 

 Web History – The websites you visit remain solely for your viewing. Digital Lizard VPN does not have access to this information.

Browsing Activity and Visited Sites – Use Digital Lizard VPN to visit any website or download an app, and rest assured, we won’t have any knowledge of it.

VPN IP Address – When you connect to a VPN server, only the chosen server is considered, and the assigned server IP address is not taken into account.

Connection Entries – We record only the initial connection to the VPN, and no connection logs are stored thereafter.

Connection Timestamps – As mentioned, we only log the day you connect to our service, and no timestamps are recorded.

Moreover, Digital Lizard VPN neither stores nor monitors any DNS user queries, outgoing traffic, or the type of content you engage in or access.

 

Data Collection – Purpose of Storage

The limited data collected by Digital Lizard VPN is stored for specific reasons, aiming to enhance your privacy over our service and on the internet. Here’s why we collect it:

•  Service Improvement: We aim to enhance and refine our services based on user preferences.
• Communication: Maintaining user email addresses allows us to directly and consistently reach out for news alerts and communication.
•  Transaction Smoothness: Collected data ensures smooth transaction processes.
•  Legal Compliance: We use data to fulfill legal obligations and comply with our terms of service.
•  Optimal Service: Certain logs (without personal data) are kept to ensure our users receive the best service.
•  Performance Monitoring: Data is retained for performance monitoring purposes.

 

Terms for Processing Personal Data

Digital Lizard VPN implements various measures to safeguard user information, employing both technical and physical security measures in our offices. Access to user information is restricted to individuals assigned specific duties. However, while a service can take significant steps to protect users, users themselves must remain vigilant about sharing their Digital Lizard VPN account and user information online. As Digital Lizard VPN does not store activity logs, any government request for data cannot be linked to a specific user.

• Fulfillment of Contract upon Purchase: Upon making a purchase, your email ID is utilized to provide access to our service and ensure smooth transaction processes. This guarantees the highest standards of security, privacy, and optimal performance of our website and software.
• Consent Provided by Users: We process your information when users or affiliates provide consent. This enables us to send marketing emails or new promotion alerts, keeping you informed. However, beyond these instances, no identifiable information is stored or manipulated.
•  Transaction Smoothness: Collected data ensures smooth transaction processes.
•  Legal Obligations: While we do not store personal information, we maintain records of email addresses to stay connected with existing users. If legally obligated to address any contractual issues related to service abuse, we reserve the right to process information through your email.

 

Rights to Personal Data

As a user of Digital Lizard VPN, you have the following rights concerning your personal data:

• Access: Request Digital Lizard VPN to provide you with access to the personal information collected about you.
• Deletion: Request the deletion of any data you do not want Digital Lizard VPN to retain. Note that only email addresses are kept logged in rare cases.
•  Restriction: Restrict how Digital Lizard VPN processes your information.
•  Update: Update any information that you believe Digital Lizard VPN needs access to.
•  Complaint: File a complaint if you are experiencing issues with the service.
•  Refund: Request a refund for our service if it is incompatible with your device or if you are dissatisfied. subject to specific conditions. Please refer to our refund policy for more details.

Please note – Digital Lizard VPN terminates all data when you deactivate or terminate your account. You have the option to opt-out of the service at any time, but a refund may only be requested within 31 days after subscribing to Digital Lizard VPN.

Data Protection Practices

Digital Lizard VPN reserves the right to modify the Privacy Policy at any time without prior notice. Users will be informed of any updates to the Privacy Policy via email. The most recent version of the Privacy Policy will be the one in effect.

Retention and Deletion of Data

Digital Lizard VPN retains only non-identifiable information as long as you have an account with us. For the collected or retained information, we keep email addresses, billing data, the amount paid, and the method of payments. No other information is stored.

Child Protection Law

Digital Lizard VPN strictly prohibits the collection of personal data from individuals under the age of 18. If you are under 18, please refrain from providing information to Digital Lizard VPN. We only accept accounts from users of legal age or purchases made under parental supervision. If, however, we inadvertently receive data from minors, we take immediate action to delete it.

Additional Terms of Policy

At Digital Lizard VPN, we prioritize protecting your rights on the internet, ensuring online security, privacy, and responsible web usage. However, we are not liable for how our customers choose to exercise those rights. Digital Lizard VPN does not endorse the violation of state laws or encourage unlawful activities associated with our services.

While we have partners affiliated with the service, they may have policies that differ from Digital Lizard VPN. If you share sensitive information with third parties having different regulations, it is your responsibility. We strongly advise you to read the privacy policy of any website you visit, including social media and affiliate sites.

Contact Us

If you have any concerns, queries, or complaints related to account creation, use of information, payment transactions, or any other matter, feel free to contact us via email